Payment is due at time of service. Hounds Around Town accepts cash, check, ALL major credit/debit cards, venmo.
Checks returned NSF WILL incur a fee of $35, plus any fee my bank may charge. No further service will be provided until fee is paid.
An appointment time is truly an ‘estimated time of arrival’. Arrival time will be in a two hour time span. IE : 9am is an arrival from 9am to 11am.
As a mobile service, our schedule is subject to interruptions and delays, such as, but not limited to: Refueling, traffic, driving distance from previous appointment and running over on a previous appointment. If Hounds Around Town feels they will be more than 15 minutes early or late, we will call ahead.
LATCH KEY – KEY ON FILE SERVICE
Hounds Around Town offers a ‘key on file service’. Client provides Hounds Around Town with a key to keep on file, a garage code, or some other form of access to the home, Hounds Around Town will come by at your scheduled grooming appointment time to care for your pet and Client just leaves a form of payment. Hounds Around Town will not be held responsible for damages or theft to Clients home or property while on the service call for grooming your pet(s).
We will text at time of arrival and time of departure.
THIS IS ONLY AVAILABLE AFTER THE FIRST VISIT!
THIS IS NOT AVAILABLE FOR FIRST TIME CLIENTS.
On rare occasions, Hounds Around Town, LLC, may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact you in advance to reschedule.
If Client cannot keep their appointment, please contact us AT LEAST 24 hours in advance. Failure to call or text 24 hours before your appointment or failure to have your pet available at the scheduled time WILL result in a charge of our minimum fee of $90, which must be paid within 7 business days.
All scheduled multiple pet clients, who may decide not to groom one of their pets at the last moment, WILL be responsible for half of that pets grooming charge.
We will send a confirmation text 24 – 48 hours before the appointment. If we do not hear from you, we will consider the appointment canceled and you will be charged the cancelation fee mentioned above.
If you are a first time Client and you do not confirm or are not home when we arrive, Hounds Around Town WILL NOT schedule any future appointments.
Client consents that Hounds Around Town may take pictures of your pet, before and after grooming, and utilize the same for their website, social media for any and all and/or advertising purposes at our discretion. Client affirms they are the rightful legal owner, or care giver to the pet for which services are rendered.
CURRENT VACCINATIONS/VETERINARY INFORMATION
Proof of Rabies Vaccination shall be provided to Hounds Around Town upon request as well as current Veterinarian information.
A dog without a rabies vaccination will be groomed if the dog does not have the vaccine for medical reasons and it is documented by their veterinarian.
MATTED OR NEGLECTED COAT
Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as clipper/brush irritation. If Client’s pet does not remain still accidents can happen such as, cuts, nicks, etc. from clippers or scissors.
However, it is at Hounds Around Town’s discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down “of the pets coat will be completed. Shaving your pet may dramatically change your pet’s appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. Client’s pet will receive a shave down and start over (additional fee for shave down.) Closely shaved pets are also prone to sunburn and should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin.
In some cases, pets may also exhibit brief behavioral changes. In certain breeds & coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet’s coat and will not hold Hounds Around Town responsible in the event of adverse effects of mat removal.
If your pet is matted, before, during and after photos and photos of any underlying issues will be taken and you will be notified of everything found.
We strongly believe in a Humanity before Vanity approach to matting. If you feel as you would rather attempt to demat/brush out your dog – you are more than welcome to and we can reschedule for a later date. This will be subject to our cancellation policy.
FLEA/TICK INFESTATION/SALON SANITATION
Flea and tick infestation will NOT be tolerated. Client is responsible for keeping their pet(s) flea and tick free. If a flea or tick is found on your pet, Hounds Around Town will administer a flea and tick shampoo to eradicate the fleas in order to maintain salon sanitation. This will result in a $20 charge.
If Hounds Around Town finds an infestation of fleas on a pet, an additional $300 flea bomb cleaning fee will be added in addition to the groom/flea and tick shampoo. This is to cover the down time we will experience with having to fog our salon in order to prevent the fleas from spreading.
SENIOR PETS AND PETS WITH HEALTH ISSUES – PRE-EXISITNG CONDITIONS
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Hounds Around Town will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming.
FAILURE TO DISCLOSE MAJOR HEALTH ISSUES WILL RESULT IN A TERMINATION OF YOU AS A CLIENT. YOU MUST DISCLOSE ANY AND ALL HEALTH ISSUES YOUR PET HAS!
This includes but it not limited to: Seizures, Organ Failure [Kidney – congestive heart - etc], Anxiety.
Occasionally we will find a pre-existing problem with your pet. We go over your pet from nose to tail, therefore become more intimate with how every part of your pet normally looks. If something new is found at the time of visit or if something is found after grooming has started[ first timers ] Hounds Around Town will let you know immediately what was found and where it was found. We will also take pictures to document the discovered issue.
Client must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies.
Hounds Around Town WILL NOT accept any aggressive dog. If false accusations about the pets behavior were made when asked during booking of an appointment, we will discontinue services and Client will still be responsible for the full grooming charge. Client will be liable for any bites or any property damage caused by their pet(s). For Groomer’s safety as well as your pets, Hounds Around Town has the right to refuse service in the event of a pet that cannot be handled safely.
HOUNDS AROUND TOWN WILL NOT BE ABLE TO CONTINUE TO GROOM YOUR DOG IF YOUR PET DISPLAYS EXCESSIVE AGGRESSION OR EXCESSIVE STRESS LEVELS.